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Frequently Asked Questions

Deposits

How to Deposit?

To deposit funds you need click on the Deposit icon located next to your balance. Choose the cryptocurrency you want to deposit from the dropdown list and the Deposit Address will be generated automatically. Copy or scan QR code to get your Address, do not forget to copy destination tag for XRP and memo for XLM deposits and note that you can only deposit BCH ABC.

What is Destination Tag or Memo?

Destination Tag for XRP or Memo for XLM are technologies that defines the specific recipient of the transaction.

You can notice that you have the same XRP and XLM address as the other players. This is because there is one address for everyone. The only difference is the Destination Tag or Memo, a short code that assigns transaction to a certain account.

The Destination Tag for XRP and Memo for XLM are mandatory. If you set random numbers or incorrect value instead of the required code, you’ll lose your funds.

The Destination Tag and Memo purposes is identification transaction recipient.

What are Compatibility, Legacy and SegWit address types for BTC and LTC?

SegWit address is recognized to be the most efficient type, this address will start with "bc1" for BTC. Despite the efficiency some services may still not support sending coins to SegWit addresses, if it is a case for you, simply select Compatibility type which is supported by most services. If needed, you can also generate a Legacy address, it won't have an advantage of SegWit improvements, but can still be used like any other. There are no limitations for any address type from our side, just choose what is supported by your service (wallet, currency exchange, etc.) and if in a doubt choose Compatibility.

How long it takes for Deposit to be credited?

Each cryptocurrency requires a certain and normally different number of confirmations to be done by cryptocurrency network before being credited. The relevant number of required confirmations will be displayed on the Deposit page and depends on the chosen currency.

What is the minimum Deposit Amount?

There is no minimum Deposit Amount and you can deposit as much or as less as needed. Although please note that there is a minimum Withdrawal Amount.

Withdrawals

How to Withdraw?

To withdraw funds you need to enter your Wallet and navigate to Withdraw tab. Choose the cryptocurrency you want to withdraw enter your Address and destination tag or memo if required. Choose the Withdraw Amount and make sure it is above the required minimum. As a last step you will be asked to choose one of the predefined fees - the higher fee the faster your transaction will be confirmed. After everything is filled out click the Withdraw button, double-check the wallet address, withdraw amount and click on the Withdraw button again or Cancel if something is incorrect.

How long it takes to Withdraw?

Withdrawals are automated and it takes seconds to create a transaction. The rest depends on the network fee you've chosen and current state of network load. Basically, once you can see that your withdraw got a transaction id, it is no longer in our control and depends on the network.

Transaction details can always be checked on My Finances page in your Profile.

What is Withdrawal Fee?

Withdrawal fee is required by network miners and it is not charged by Tower. Essentially, the Withdrawal fee is a payment for using the network. In order to speed up your transaction, it is important to set a sufficient commission, otherwise, transaction confirmation may take hours during network high load.

For your convenience, we offer a set of predefined fees to choose from and an approximate estimate of time for each.

Why is my withdrawal pending?

Although almost every transaction goes through instantly, once in a while there is a need in a security check. Beside rare cases of abuse (e.g. vulnerability exploit, account hacks with an attempt to withdraw other player funds) all transactions will be approved, but can take a few hours to process.

We appreciate patience when this occurs and doing it for your best interest.

What is the minimum Withdrawal Amount?

The minimum withdrawal amount is 0.002 BTC or equivalent.

Withdrawal address confirmation view

Always double-check the address and amount before sending coins to prevent mistakes and changes done by malicious programs.

Sweet Horror Days

About Sweet Horror Days

Sweet Horror Days is a Time-Limited Event (active until 1st of November) designated to celebrate Halloween.

Participation in the event is free and available to everyone who has decided to Take Part.

To complete an event player has to wager. The wager during the event will convert to candies. Occasionally you will be offered to play a Trick or Treat game where players will get an additional amount of candies to boost TLE progress. Once the event progress bar is full, players can exchange collected candies for a real money prize in Sugalinda's Treat mini-game.

Sugalinda's Treat is the last stage of the Sweet Horror Days but players can replay the whole event from the very beginning until the 1st of November.

Note that a player has to claim The Sugalinda's Treat before replaying Sweet Horror Days.

How to take part?

  • Open sidebar, navigate to Limited event tab, and click Take Part For Free.
  • Or open the promo section on top of the game field, choose Sweet Horror Days, and click Take Part.

How to Play

  1. Make a deposit. Event can be completed even with the smallest amount.

  2. Wager - make bets in any currency in any game and collect candies. Unlock the Trick or Treat games to get additional candies.

    The minimum bet amounts to get candies are as follows:

    GameMin Bet
    Hi-Lo25 sats
    Crash100 sats
    Cogwheel28 sats
    Wheel55 sats

    The higher the bet amount will be the more candies player will receive.

  3. Unlock Trick or Treat games, where players will have to choose among 12 pumpkins. Each pumpkin has a different amount of candies inside. Pumpkins with the least amount of candies can be removed with TWG. The Trick or Treat will expire when the progress bar is filled, so don't save them for later.
  4. Once enough candies to fill the event progress bar collected, the player will have the last step - guessing the main prize in the Sugalinda's Treat.
  5. Get the Sugalinda's Treat and try again as many times as you want until the 1st of November.

Games

Hi-Lo

How to play Hi-Lo?

In Hi-Lo you need to guess what card will be revealed next.

There are various options to guess the next card:

  1. You can choose higher or lower of the current card.
  2. You can choose specific card or cards instead of just higher or lower. E.g. if you think that next card will be Ace you just choose you bet amount and click in A. If you think that next card will be something between 2 and 9.
  3. You can choose whether next round card will be red or black.

Note:

  1. To win Joker you must explicitly bet on it.
  2. The Hi and Lo multipliers depends on current card rank.
  3. In case of Ace you can only choose lower.
  4. You can't place bet when current round is about to over.

Crash

What is Crash?

Crash is a rather simple game where you need to place a bet, then watch the multiplier increase from 1.01. If you Cash out your winnings before the multiplier crash - win, if no - lose. For example, if you bet 1BTC and cash out at 3x, then you would take away 3BTC. If you bet 1BTC and multiplier crashed before you cash out, then you will take away nothing. You will also win if your multiplier equals crash multiplier.

What are multipliers in Crash?

Min multiplier equals to 1.01

Max multiplier equals to 1 000 000.00

How does Manual and Auto cash out works in Crash?

Set the "Manual cash out only" toggle to off and enter the "Auto Cash Out" parameter value if you want to end the game at the particular multiplier on every round. If "Manual cash out only" toggle is on, then every round must be finished by clicking the "Cash out" button at the desired multiplier time.

How does Auto mode works in Crash?

Set "Bet Amount" and "Auto Cash Out" values and toggle Manual switcher to Auto. In this mode, your specified bet parameters will be applied on every round until you will click "Stop Auto Bet". You can change auto mode multiplier between rounds or after cashing out as well as the "Stop and Cash Out" option even if your specified multiplier is not yet reached.

When can I place and cancel bet in Crash?

Between round end and next round start you will have a few seconds to place your bet, it can be canceled before the round starts if you are fast enough.

After cash out, you will have time until the round ends to think and place a bet for the next round. While the round in which you've already cashed out or did not participated is ongoing you can freely place and cancel bets for the next round until the next round start.

Is Crash provably fair?

All games on Tower.bet are provably fair. Check the Fairness page

What if i disconnect during a game?

If the connection to Tower.bet will be lost during the game, we will still continue processing your bet until it reaches the Auto Cash Out value or crash. The auto bet will be stopped after this bet.

All payouts are processed on the server-side, making your payout amount always honored even if you are unable to cash out manually. It is always possible to face connection issues so we highly insist you always use the Auto Cash Out.

Cogwheel

About Game

Cogwheel is the original Tower.bet game, where a player can bet on specific colors of the wheel, tied to certain multipliers. There are 54 colored slots with possible multipliers: 2x (Green), 3x (Blue), 5x (Red) and 50x (Golden). After setting up a bet amount and choosing multiplier/multipliers a player can participate in the next round. House spins the wheel to reveal winning color and if a player guessed color correctly the winning amount will be the amount of the bet multiplied by multiplier value.

At most 2 bets during a round can be placed.

Participating in Cogwheel will increase your XP.

How to play on Manual:

  1. Choose bet amount;
  2. Place your bet on the multiplier/multipliers of your choice;
  3. Wait for the house to spin the wheel and reveal the winning color;
  4. Collect your winnings, if you’ve guessed the color;

How to play on Auto:

  1. Choose bet amount;
  2. Place your bet on the multiplier/multipliers of your choice;
  3. Choose the number of rounds you want to participate in;
  4. Collect your winnings, if you’ve guessed the color;
  5. The next bet will be placed automatically;
  6. The auto will stop when the rounds limit reached or your balance runs off.

If you did not specify the rounds amount at all, the auto mode has to be stopped manually.

What is the House Edge?

House Edge is between 3.7% and 7.41%. The lower the multiplier the lower the House Edge will be. You can expect an average 5.04% House Edge.

What is XP?

Every game on Tower.bet has XP - Experience Points - they are aggregated values for your real money wagering amount in every game and represent your ranking on the platform.

Wheel

About Game

The Wheel is a single-player game. The main idea of the game is to guess the color of the sector of the next roll. The Wheel has 3 difficulty modes: Low - 3x, Medium - 5x and High - 53x. Each consists of 54 sectors.

Low has 4 kinds of the sector:

  • x0 – 18 sectors that aren't painted
  • x1.2 – 25 sectors that are Green
  • x2 – 10 sectors that are Blue
  • x3 – 1 sector that is Red

Medium has 5 kinds of the sector:

  • x0 – 27 sectors that aren't painted
  • x1.5 – 14 sectors that are Green
  • x2 – 9 sectors that are Blue
  • x3 – 3 sectors that are Red
  • x5 – 1 sector that is Golden

High has 2 kinds of the sector:

  • x0 – 53 sectors that aren't painted
  • x5 – 1 sector that is Golden

How to play on Manual:

  1. Choose Game mode from 3x, 5x or 53x;
  2. Choose bet amount;
  3. Press Bet;
  4. Collect your winnings, if you’ve guessed the color.

How to play on Auto:

  1. Choose Game mode from 3x, 5x or 53x;
  2. Choose bet amount;
  3. Choose Game speed between normal, fast and instant in Game Settings;
  4. Choose the number of rounds you want to make;
  5. Press Start Auto Bet;
  6. Collect your winnings, if you’ve guessed the color;
  7. The next bet will be placed automatically;
  8. The auto will stop when the number of bets limit reached or your balance runs off or you turned it off.

If you did not specify the number of bets at all, the auto mode has to be stopped manually.

To reduce traffic usage and see bets results faster you can disable animation in settings.

Cancel bet

Auto and Manual Bets cancel

You can always cancel your current bet whether it has been placed manually or auto. To do so you need to make sure that the next round is yet to start and click on an X icon next to your bet in the My Bets tab.

Tower Gold Currency

What is Tower Gold

Tower Gold is Tower's own currency. Unlike other cryptocurrencies, Tower Gold is essentially a virtual coin intended for internal use and therefore cannot be directly deposited, withdrawn or bought via a currency exchange.

How to get Tower Coin

You can manually claim Tower Gold, although keep in mind that amount of claims is limited and available only if you have no Tower Gold on a balance.

You can earn Tower Gold by clearing Tasks. All Tower Gold won in a task can be transferred to Tower Gold main balance.

On a special occasion, you can receive exclusive bonuses from the house.

How much Tower Gold worth

Tower Gold is Tower's own currency for internal use and therefore it can not be evaluated in BTC or another cryptocurrency directly.

How to use Tower Gold

Tower Gold is used as any other supported currency with a difference that you can not directly withdraw, deposit or exchange it. Tower Gold wager is necessary for various promotions and campaigns which will grant monetary prizes to players with largest wager amounts.

Bonuses

Moneybox Bonus

Every 'event' recover part of a bet amount, two 'events' in a row recover even bigger part or full bet amount and if you are lucky to get three 'events' streak you will recover part or more than bet amount!

Each game has own events:

GameEventsBet Refund size
Hi-LoJoker50%
Joker two times in a row100%
Joker three times in a row200%
Crash99x or greater50%
99x or greater two times in a row100%
99x or greater three times in a row200%
Cogwheel50x50%
50x two times in a row100%
50x three times in a row200%
Wheel3x on low or 5x on med or 53x on high50%
3x on low or 5x on med or 53x on high two times in a row100%
3x on low or 5x on med or 53x on high three times in a row200%

Note that you do not need to bet on those multipliers/cards to get a bet refund. If while placing bets you will see these sequences as round outcomes - you win bet refund. Also, you can skip rounds, if you missed several rounds but the participated rounds resulted in a winning sequence you will still receive a bet refund.

After every win, the prize goes to your Moneybox which you can break at the end of the promotion and get the prize added to your balance. But don't wait too long as it may expire.

Moneybox does not collect TWG.

Rain

Rain Bot Rainold

Rainold is an honorable Tower citizen who sends rain to players who bet and chat.

What is Rain?

Rain is a chat feature that allows one member to send some coins to multiple members at a time. It is usually done as a courtesy after a good win, or just to cheer up people in the chat.

Races

What is Race?

The Race is a regular bonus game where you can gamble against your peers to win prizes. Games are limited to a few hours only, this is why we call them Races.

How to start a Race?

Only Tower citizens can launch a new Race and set the prize but you can join Race at any time.

How to participate?

Any player can join any Race at any time, before or during the Race. Find information about upcoming Races on the Race sidebar or in the notifications.

How to win a Race?

Every Race has one or several winners, those who have the highest wagered amount wins.

Levels

How to level-up?

Your level will increase in accordance with your XP. The more XP the higher the Level. Note that on very small bets your XP may not increase.

How many levels you have?

More than you think! At the moment we have around 60 levels and we will add new once they are cleared.

Can I lose my level?

No. Your level is persistent and can only go up.

Why level-up?

Every new level gives a real money bonus. If you reached a few levels in a short period of time and forgot to claim your bonus, don't worry, it sums up.

Can I claim a level bonus in a different currency?

You can only claim it in BTC.

Referrals

What is "Referrals"?

It is a simplified Affiliate Program for referring friends on Tower.bet and earning commission for their bets. Please note that you can't receive a commission in TWG as it is excluded from the program.

How to participate in the "Referrals"?

Create your own referral link in the Referrals page and spread it among your friends, social media profiles, or even promote via a paid ad. When your referrals will make a deposit and start playing you will start receiving a commission. The commission is a 10% from the House Edge - means we are sharing our own profit with you as gratitude in increasing our community. Every referred player is entitled to a welcome bonus of 1000 TWG. All referrals statistics including branded advertisement banners and commission withdrawal can be found on the Referrals page.

"Referrals" rules:

Creating a duplicated account under your own Referral link is prohibited; You can only invite those who previously had no account; Making existing players create new accounts under your Referrals link is prohibited and may lead to commission forfeiting.

Why some usernames are hidden?

We care about your privacy and therefore players can enable ghost mode. If a player opted for a ghost mode, his username will be hidden from the public including Referrals stats.