Responsible gambling
1. PREAMBLE
The Tower.bet platform is owned and operated by Zentari Limitada. Registration number: 9845000OAF4456CVB467, registered address: Provincia 01 San José, Cantón 01 San José, Mata Redonda, Sabana Oeste, Avenida Doce, Calle Noventa, 10108, Costa Rica, licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros under license No. ALSI-202509013-FI1.
Following obligations, established under the applicable legislative norm of the Autonomous Island of Anjouan, and our strong commitment to maintain and provide safe gaming experience, the Tower.bet provides its services in accordance with the relevant standards of responsible gaming, in order to exclude cases of gaming while underage, involvement of vulnerable customers and prevention of ludomania.
2. UNDERAGED MEMBERS
Underaged customers are not allowed to create account and play on Tower.bet. All accounts created by an underage person will be permanently blocked, available winnings will be forfeited, and appropriate measures will be implemented to prevent future registrations by the same underaged person.
In case you are an adult customer of Tower.bet and have underage in your household you are responsible for protecting your device (computer) and storing your login details in a safe place.
3. VULNERABLE AUDIENCE
Tower.bet does recognize that some people may display signs of vulnerability and require special attention from our team, for detection and minimization of risks and damages of such customers.
The following customer groups are considered vulnerable:
- customers, showing signs of dangerous behavior, as explained in the Clause 6 herein;
- customers, who have earlier applied for self-restraining procedures or have been displaying signs of dangerous behavior.
4. MEASURES WE IMPLEMENT
In order to provide the customers with an option to minimize the risks of suffering extensive losses, and to establish the safe gaming space, where players, displaying signs of dangerous behavior would be able to receive timely assistance, we implement a monitoring, when possible, allowing members of our team to detect signs of dangerous behavior or communication of the Tower.bet customers, using various measures.
5. MONITORING
For the purpose of detection of signs of dangerous behavior we do conduct monitoring of:
- transaction history;
- information you share in the live chat or Tower.bet mailbox;
- information you disclose to representatives of Tower.bet via relevant communication channels: email, support chat, phone calls.
6. SIGNS OF DANGEROUS BEHAVIOR
We consider the following patterns as indicating signs of dangerous behavior of our customer:
- information, indicating that gaming affects the wealth or welfare of their family;
- information, indicating that the customers prioritize the gaming over their job, education or family;
- information, indicating that the customer borrowed the money, or has sold certain property to deposit the funds into their account;
- information, indicating that the customer has suicidal thoughts;
- information, indicating that the customer is suffering from gambling issues or ludomania; and
- any other information, which we may at our sole discretion consider as indicating regarding your vulnerable condition.
The information is considered by our team within the context of customer’s background, taking into account available information, session history and previous concerns regarding their condition.
7. SELF-RESTRAINING POLICY
If gambling becomes a problem, the customer may request account termination by contacting Tower.bet support. Upon receipt of such request, Tower.bet may restrict or close the customer’s account in accordance with its responsible gambling procedures.
8. INTERVENTION AND ACCOUNT TERMINATION
We may contact you via a dedicated support channel to request reality check, remind you of the necessity to rest and the option of limiting your session time.
In the case we have reasonable grounds to believe that the customer is displaying signs of dangerous behavior, we may:
A. Contact you via a dedicated support channel and propose to either take a rest, or establish a limit on your financial operations or sessions.
B. Put a temporary hold on the account, duration depends on the overall background of each customer.
C. In the case of continuous dangerous behavior, attempts to restore account before the established restoration date, signs, indicating that the customer, his family, their financial stability, welfare or life is under a threat, resulting from gaming issues, or information that the customer is underage, we reserve the right to apply permanent ban on customer’s account and delete it.
9. EXCLUSION OF LIABILITY
Tower.bet spends extensive efforts and time on development and maintenance of measures, designed specifically for the purpose of Customer protection and early detection of vulnerable users. The core point of our responsible gaming procedures remains prevention of damages, resulting from or related to gambling issues and ludomania. At all times our team is following the highest moral and ethical standards, in order to create a safe gaming space, where people, having detectable gaming issues can be identified and proposed a proper solution, allowing them to understand their condition and re-consider the decision as to participation in such projects.
At the same time, to the maximum extent, permitted under the applicable legislative norms, Tower.bet shall not be considered liable for any and all damages, resulting from or related to any act of irresponsible gaming, conducted by an adult person, willingly participating in the services, supplier by Tower.bet.
10. USEFUL LINKS
In case You experience gaming issues, You can find help and advice on the following websites:
Australia: Gambling Help On Line https://www.gamblinghelponline.org.au/
Canada : Responsible Gaming Resource https://www.playsmart.ca/
Denmark : Center for Ludomani https://ludomani.dk/
Ireland: Gamble Aware https://www.problemgambling.ie/
Slovenia : Center for Addiction Treatment Nova Gorica https://www.zd-go.si/sl/ambulante-in-sluzbe/center-za-zdravljenje-odvisnosti/, Logout https://www.logout.org/sl/
Spain : JugarBIEN.es https://www.jugarbien.es/
Sweden : St'dlinjen https://stodlinjen.se/
World Wide : GamblingTherapy https://www.gamblingtherapy.org/
UK : GamCare https://www.gamcare.org.uk/