Alternative Dispute Resolution

You must first submit your complaint directly to us through our internal complaints process. If you remain dissatisfied after receiving our final written response, or if 30 calendar days have passed since your complaint was submitted and the matter remains unresolved, you may escalate the complaint to Axion ADR at [email protected].

Axion ADR is an independent Alternative Dispute Resolution provider approved under the Anjouan licensing framework and appointed to handle eligible unresolved complaints relating to this website.

When contacting Axion ADR, please include your full name, registered account details, complaint reference, the date the complaint was submitted, our final response where available, and any relevant supporting documents.

Axion ADR will review the information provided and confirm whether the complaint is eligible for independent review.